Refund policy

It is essential that the products subject to exchange or return are in perfect condition and without obvious signs of use, otherwise no exchange or return can be made. It is your responsibility to provide adequate packaging to ensure that the items reach us in perfect condition. If you have difficulty finding suitable packaging, we suggest using the original box in which you received your order. If the items are received in poor condition, we will not be able to make the requested return and refund.

In case of receiving a gift (promotion) with your order, it must be sent together with the product in case of return.The period of time to exchange or return an item is 30 calendar days after the order is delivered. For more information, access the Exchanges and Returns section.