+ TO WHICH COUNTRIES DO YOU SEND?

    At the moment, we do not ship to all parts of the world. Here are the countries we currently ship to:

    - Delivery in peninsula Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla and Portugal.
    Home deliveries are managed with the company Correos Express.

    - Delivery in the rest of the countries.
    Deliveries are managed with the company Correos.

    Spain Peninsula, Canary Islands and Balearic Islands:

    Standard / Express Shipping: € 3.99 - Delivery in 48-72h

    FREE shipping: for purchases over € 39

    Spain - Ceuta and Melilla:

    Standard / Express Shipping: € 12.99 - Delivery in 48-72h

    FREE shipping: for purchases over € 99

    Netherlands:

    Standard Shipping: € 3.99 - Delivery in 2-3 days

    FREE shipping: for purchases over € 99

    Belgium, Germany, France, United Kingdom, Italy, Russia, Brazil:

    Standard Shipping: € 4.99 - Delivery in 2-4 days

    FREE shipping: for purchases over € 99

    Canada, Australia, Aruba, Barbados, Dominican Republic, Mexico, Georgia, Hong Kong, Indonesia, Israel, Japan, South Korea, Lebanon, Maldives, Malaysia, New Zealand, Saudi Arabia, Singapore, Thailand:

    Standard Shipping: € 5.99 - Delivery in 2-4 days

    FREE shipping: for purchases over € 99

    Austria, Denmark, Greece, Ireland, Jersey Island, Luxembourg, Norway, Portugal, Sweden, Switzerland:

    Standard Shipping: € 6.99 - Delivery in 2-4 days

    FREE shipping: for purchases over € 99

    Cyprus, Czech Republic, Estonia, Finland, Croatia, Hungary, Iceland, Latvia, Lithuania, Malta, Poland, Serbia, Slovenia, Turkey:

    Standard Shipping: € 7.99 - Delivery in 2-4 days

    FREE shipping: for purchases over € 99

    Sometimes shipments to countries outside the EU may incur additional fees and taxes that, in any case, will be the responsibility of the buyer. We undertake to carry out the procedures and prepare the necessary documentation for the corresponding customs management.

    * On Saturdays and Sundays there are no deliveries.

    IMPORTANT NOTE:Delivery times may be longer due to transportation restrictions due to COVID-19.

    + WHEN WILL I RECEIVE MY ORDER?

    Our deliveries are made from our logistics warehouse in Madrid. All orders are prepared and shipped within a maximum period of 24 business hours from the order confirmation date. This may vary during sale or promotion seasons.

    If you think your order is being delayed, you can contact our customer service team through the contact formShipping and delivery.

    + SHIPPING TYPES

    - STANDARD SHIPPING: Once the order is prepared, the shipping time is 3 business days.
    Shipping to certain EU and non-EU countries may take 6-11 business days.

    - EXPRESS DELIVERY: Once the order is prepared, the shipping time is 24 business hours.
    Only valid for Spain Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla, and Portugal.

    - SAME DAY SHIPPING: For now we do not ship on the same day. However, if you need us to send it on the same day and belong to MADRID CENTRO, get in touch with us throughcustomer@earcandy.esand we will look for options to help you.Valid only for Madrid Centro.


    IMPORTANT NOTE:Given the current situation due to COVID-19 and the measures we carry out in our logistics warehouse, it may take a little longer than normal for the delivery of orders.

    + DO YOU SHIP WITH NORMALITY? - COVID19

    One of our priorities is that you can enjoy our Earcandy earrings in the shortest possible time.

    However, in the global situation in which we currently find ourselves, we cannot assure you that the delivery times are strictly observed in the exact time.

    If you have any questions about shipments in a COVID19 situation, please contact Customer Support To be able to help you.

    + ARE THE SHIPMENTS SAFE? - COVID 19

    At Earcandy we are taking all prevention and safety measures.

    In our day to day we adapt the health standards and recommendations communicated by the health authorities.

    Due to these measures, some shipments may take longer than normal.

    If you have any questions or need more information, you can contact Customer Support.