Shipments and deliveries
Below are the countries we currently ship to:
-Delivery in Spain peninsula, Balearic Islands and Portugal.
Home deliveries are managed with the company Correos y Correos Express.
-Delivery in the rest of the countries.
Deliveries are managed with the company DHL (GLOBAL MAIL).
Spain Peninsula, Portugal and the Balearic Islands:
Free shipping: Delivery in 24-72h business days
Express Shipping: €3.50 - Delivery in 24 hours on business days and orders placed before 3:00 p.m.*
Specific for Madrid:
Free shipping: Delivery in 24-48h business days
Express Shipping: €3.50 - Delivery in 24 hours on business days and orders placed before 3:00 p.m.*
Same day shipping: €4.99 - Afternoon delivery only in Madrid Center and orders placed before 12:00 a.m.*
Canary Islands, Ceuta and Melilla:
Free Shipping: Delivery in 48-96h business days **
Express Shipping: €21 - Delivery in 24-48h business days**
France, Italy:
Free Shipping: Delivery in 4-8 business days
Express Shipping: €14.99 - Delivery in 24h business days*
Germany:
Free shipping: Delivery in 3-6 business days
Express Shipping: €14.99 - Delivery in 24h business days*
Saudi Arabia:
Free shipping: Delivery in 8-14 business days
Express Shipping: €16.99 - Delivery in 48h business days*
Brazil:
Free shipping: Delivery in 9-14 business days
Express Shipping: €20.99 - Delivery in 3 business days*
Canada:
Free shipping: Delivery in 6-12 business days
Express Shipping: 19.99 – Delivery in 48h business days*
China:
Free Shipping: Delivery in 9-14 business days
Express Shipping: €16.99 - Delivery in 4 business days*
Singapore:
Free Shipping: Delivery in 8-14 business days
Express Shipping: €22 - Delivery in 48h business days*
Austria, Belgium, Greece, Luxembourg, the Netherlands, Monaco:
Free Shipping: Delivery in 4-8 business days
Express Shipping: €14.99 - Delivery in 24h business days*
Australia, Mexico, Qatar, Panama, Argentina:
Free Shipping: Delivery in 8-14 business days
Express Shipping: €22 - Delivery in 2-3 business days*
Israel, Oman, Ukraine, Egypt, United Arab Emirates:
Free Shipping: Delivery in 8-14 business days
Express Shipping: €16.99 - Delivery in 2-3 business days*
India, Cayman Islands:
Free Shipping: Delivery in 8-14 business days
Express Shipping: €22 - Delivery in 2-3 business days*
Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Rumania, Slovenia, Sweden, Bulgaria, Slovakia:
Free Shipping: Delivery in 4-8 business days
Express Shipping: €14.99 - Delivery in 24h business days*
Norway, Switzerland:
Free Shipping: Delivery in 4-8 business days
Express Shipping: €16.99 - Delivery in 24 hours on business days*
United States, US Minor Outlying Islands
Free Shipping: Delivery in 7-12 business days
Express Shipping: 14.99 – Delivery in 24 hours on business days*
Gibraltar, Liechtenstein, Montenegro, San Marino:
Free Shipping: Delivery in 4-8 business days
Express Shipping: €16.99 - Delivery in 48h business days*
Sometimes, shipments to countries outside the EU may incur additional fees and taxes which, in any case, will be the responsibility of the buyer. We promise to carry out the procedures and prepare the necessary documentation for the corresponding customs management.
No deliveries are made on Saturdays and Sundays.
*In the exceptional case that the delivery times are not met for reasons external to Earcandy, only the amount of the shipment will be refunded and it will be delivered as soon as possible.
**Taxes and duties are paid and managed by the buyer.
Our deliveries are made from our logistics warehouse in Madrid. All orders are prepared and shipped within a maximum period of 24 business hours from the order confirmation date. This may vary during sales or promotion seasons.
If you think your order is being delayed, you can contact our customer service team through the contact formShipping and deliveries.