Shipments and deliveries
+ TO WHICH COUNTRIES DO YOU SEND?
Below are the countries we currently ship to:
-Delivery in Spain peninsula, Balearic Islands and Portugal.
Home deliveries are managed with the company Correos y Correos Express.
-Delivery in the rest of the countries.
Deliveries are managed with the company DHL (GLOBAL MAIL).
Spain Peninsula, Portugal and the Balearic Islands:
Free shipping: Delivery in 24-72h business days
Express Shipping: €3.50 - Delivery in 24 hours on business days and orders placed before 3:00 p.m.*
Specific for Madrid:
Free shipping: Delivery in 24-48h business days
Express Shipping: €3.50 - Delivery in 24 hours on business days and orders placed before 3:00 p.m.*
Same day shipping: €4.99 - Afternoon delivery only in Madrid Center and orders placed before 12:00 a.m.*
Canary Islands, Ceuta and Melilla:
Free Shipping: Delivery in 48-96h business days **
Express Shipping: €21 - Delivery in 24-48h business days**
France, Italy:
Free Shipping: Delivery in 4-8 business days
Express Shipping: €14.99 - Delivery in 24h business days*
Germany:
Free shipping: Delivery in 3-6 business days
Express Shipping: €14.99 - Delivery in 24h business days*
Saudi Arabia:
Free shipping: Delivery in 8-14 business days
Express Shipping: €16.99 - Delivery in 48h business days*
Brazil:
Free shipping: Delivery in 9-14 business days
Express Shipping: €20.99 - Delivery in 3 business days*
Canada:
Free shipping: Delivery in 6-12 business days
Express Shipping: 19.99 – Delivery in 48h business days*
China:
Free Shipping: Delivery in 9-14 business days
Express Shipping: €16.99 - Delivery in 4 business days*
Singapore:
Free Shipping: Delivery in 8-14 business days
Express Shipping: €22 - Delivery in 48h business days*
Austria, Belgium, Greece, Luxembourg, the Netherlands, Monaco:
Free Shipping: Delivery in 4-8 business days
Express Shipping: €14.99 - Delivery in 24h business days*
Australia, Mexico, Qatar, Panama, Argentina:
Free Shipping: Delivery in 8-14 business days
Express Shipping: €22 - Delivery in 2-3 business days*
Israel, Oman, Ukraine, Egypt, United Arab Emirates:
Free Shipping: Delivery in 8-14 business days
Express Shipping: €16.99 - Delivery in 2-3 business days*
India, Cayman Islands:
Free Shipping: Delivery in 8-14 business days
Express Shipping: €22 - Delivery in 2-3 business days*
Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Rumania, Slovenia, Sweden, Bulgaria, Slovakia:
Free Shipping: Delivery in 4-8 business days
Express Shipping: €14.99 - Delivery in 24h business days*
Norway, Switzerland:
Free Shipping: Delivery in 4-8 business days
Express Shipping: €16.99 - Delivery in 24 hours on business days*
United States, US Minor Outlying Islands
Free Shipping: Delivery in 7-12 business days
Express Shipping: 14.99 – Delivery in 24 hours on business days*
Gibraltar, Liechtenstein, Montenegro, San Marino:
Free Shipping: Delivery in 4-8 business days
Express Shipping: €16.99 - Delivery in 48h business days*
Sometimes, shipments to countries outside the EU may incur additional fees and taxes which, in any case, will be the responsibility of the buyer. We promise to carry out the procedures and prepare the necessary documentation for the corresponding customs management.
No deliveries are made on Saturdays and Sundays.
*In the exceptional case that the delivery times are not met for reasons external to Earcandy, only the amount of the shipment will be refunded and it will be delivered as soon as possible.
**Taxes and duties are paid and managed by the buyer.
+ WHEN WILL I RECEIVE MY ORDER?
Our deliveries are made from our logistics warehouse in Madrid. All orders are prepared and shipped within a maximum period of 24 business hours from the order confirmation date. This may vary during sales or promotion seasons.
If you think your order is being delayed, you can contact our customer service team through the contact formShipping and deliveries.
+ SHIPPING TYPES
- STANDARD SHIPPING: Once the order is prepared, the shipping time is 3 business days.
Shipping to certain EU and non-EU countries can take 6-11 business days.
- EXPRESS DELIVERY: Once the order is prepared, the shipping time is 24 business hours.
Only valid for Spain Peninsula, the Balearic Islands, the Canary Islands, Ceuta and Melilla, and Portugal.
- SAME DAY SHIPPING: For now we do not ship on the same day. However, if you need us to send it on the same day and belong to MADRID CENTRO, contact us through customer@earcandy.es and we will look for options to help you. Valid only for Madrid Centro.
IMPORTANT NOTE: Given the current situation due to COVID-19 and the measures that we carry out in our logistics warehouse, it may take a little longer than normal for orders to ship out.